Shipping, Returns and Exchanges
WHEN WILL I RECIVE MY ORDER?
The delivery time depends mainly on the type of order:
- Sunglasses: 48-72 hours
- Non-prescription glasses: 48-72 hours
- Prescription glasses with your prescription: 7 days
HOW MUCH ARE THE SHIPPING COSTS?
Shipping is free for the Iberian Peninsula and the Balearic Islands.
For orders from the Canary Islands, Ceuta, and Melilla, the cost is 5 euros.
For orders from other countries in the European community, shipping is 15 euros.
WHAT IS YOUR RETURN POLICY?
We do not accept exchanges or returns for any orders placed through the website. Exception for incompatibilities with prescription glasses, which have a two-week adaptation period.
WHAT WARRANTY DO THE GLASSES HAVE?
All of our glasses have a 2-year warranty against any manufacturing defects in both lenses and frames. We do not cover breakages or damages due to accidents, or scratches to the lenses. If you have any questions, please contact us at email@example.com
If you have suffered any accident and the breakage is not covered by the warranty, please contact us through firstname.lastname@example.org , We have a specialized workshop where they can assess the repair of the glasses. Before any repair, we would send a quote and wait for your approval.
WHAT IS THE ADAPTATION PERIOD FOR MY PRESCRIPTION GLASSES?
Any change in frame or prescription involves an adaptation period proportional to the type of prescription or the client's needs.
An adaptation period of one to two weeks is considered normal. If after this period you are not satisfied, we will look for the best solution for you, modifying any parameter that your vision required and assuming the costs of collection and shipping. Please contact us at email@example.com
After a two-week adaptation period, the prescription glasses will be considered ok, and consequently, no further changes or refunds can be claimed.